Cluster Zuck

Hello in haste, snorkellers mine. No links today, for your lazy little arses to ignore, no – should you wish to read up on this then get your googly eyes on, or your bingly bong or your yahoo moo, whatever takes your fancy and searches your boat, and go get clickety on this story’s topic’s ass. Inna jungle stylee.

Briefly, it’s that nice tweedy Sir Tim Berners-Lee, the gentleman inventor of t’interweb ( and no, I have no idea whether he’s tweedy, or a gentleman, or whether he invented t’interweb in a garden shed in the Yorkshire Dales, but the fact remains that he should be and he should have) who has, in brief, pronounced that Facebook and that horrible little turd Zuckerberg (and no, I don’t know whether Zuckerberg is a turd but he seems so – well – unpolished, so one must draw one’s own conclusions) are, between master and monstrous creation, about to destroy the internet.

The basis of Timbo’s hypothesis is that the internet needs to be free to work (I know, never trust a hippy – but bear with him here) and that the ‘Book and the Zuckerbergster (and, in fairness, all social media of its ilk) are trapping users and information and then refusing to share. I’ve said it before (and if I haven’t, then I meant to) and I’ll say it again (if I haven’t already it said it, then I’ll say it again in the future – but you may have to remind me), once you’re in his Face – you’re never getting out. It’s just a little too Brave New World for me, I’m afraid. With a dash of Terminator and a few sprinkles of I,Robot. Ooooh, ooooh – 2001: A Space Odyssey, don’t get me started.

Where will it all end? In the instantaneous and spontaneous combustion of most of the ‘Book’s apparent 400m users, probably. Which Lord Young might consider an acceptable margin of error.

But that’s not the point. No, the point of today’s diatribe is a little compare and contrast exercise. Compare – Sir Tim Berners-Lee, who invented the internet and then gave it away for free, for the betterment of mankind. Contrast – the odious demon-child Zuckerberg and others of his ilk, who have a taken the gift freely given and done their utmost to fuck it up for everyone in the constant search for their next billion.

This is probably a metaphor. For something.

Snakes and Ladders

Hey, blog snorkellers – whassup?

Just a quick one – yesterday’s rant about a certain global PR concern and its lack of control over its own blog (social media + no control = the chocolate cupcake of cock-up) – well, two things.

First – they’ve not taken the offending post down. They must have seen me linking to it, they probably read my comments – a bit of action here, people, please. Actually – bugger off – don’t take it down, it wasn’t a bad post. Just edit bits of it. And you know which bits I mean. Go on – do it now.

Second – a further post on the same blog. Now this is genuine genius. Brilliant. Honestly.

Tell me – would it be too difficult to hook up Author 1 with Author 2? My feeling is that everyone would benefit.

So Many Pitfalls, So Little Time…

And, as I’m not exactly overburdened with spare time myself right this instant, I’ll get straight to the point, dearest blog snorkellers.

Regular snorkellers of this blog will know where I stand. (What’s that? ‘Just to the right of Genghis Khan’? See me afterwards, Blog Snorkeller Minor.) Social media, while not exactly evil (in themselves), are much overrated and are certainly no great shakes in the big MacDonald’s Happy Meal that is marketing and communications. But they are potentially dangerous – which is why I have always advocated tight controls on, and careful monitoring of, their use in a corporate context. There is, sweet reader, massive potential for you and your brand to be sitting, waiting, at home for Mr Fuckup to call.

My other pet bugbear (I breed domesticated bugbears – small, furry, friendly and – if you keep them well fed – they won’t eat your children) is the lack of real talent in PR. Enthusiasm maybe, talent, not so much. And the appalling lack of basic skills. This has always been the case mind, but, for god’s sake, if you can’t write, what are you doing here?

So imagine my delight when I come across this.

Oh yes, people, a blog on behalf of a big PR agency. And they’ve let some hapless staffer loose ‘as part of the foodie contingent of the H&K blogging bunch’. And she can’t write – “Although the initial instinct is that there can be nothing less festive than a pot noodle, it begs to differ that the mere intrigue of such a flavour will generate sales on its own.”

So – it’s a twofer! I’ve got a PR person who – while undoubtedly enthusiastic – is in need of some training, and I’ve found it through the medium of social! (Well, a blog is social media, isn’t it?)  

Serious questions, mind. Who’s moderating the H&K blog, why didn’t they spot this and why doesn’t the company have a more stringent policy in place? Far, far worse – this is a global communications company. They’re supposed to be good at this shit. Much reputational damage on the wold, I’d say.

(I really do hope I’ve haven’t left any typos in this. Now really would not be the time.)

Defining Content

Content is the new strategy, blog snorkellers mine.  By which I mean, of course, that it is the latest concept to have a achieved a truly global misunderstanding of what it means, what it stands for and what it does.

For my entire working life – and I’ve posted about this before – I have marvelled at the business world’s complete inability to agree on a common definition of strategy and thus, as a consequence, its complete failure to produce anything of any value to anyone. I’m sure I am not alone when I say that I cannot remember the amount of times I have been confronted with the mantra – objectives, strategy, tactics – and the amount of times that the three terms have been interpreted in different ways. As I understand it, the concept of ‘strategy’ is what business is predicated on – how, therefore and for the love of god, has anyone ever managed to get anything done, given that strategy turns out to be a meaningless construct, created, I can only surmise, to give consultants something with which to justify their enormous fees. (Mind, I shouldn’t really complain as I, too, have had my share of enormous fees generated on the back of fuck all.)

Anyhoo, dear followers, I digress. Content, you see, in this age of digitalisticity, has become the new strategy. Everyone’s talking about ‘content’ – by which they mean (broadly speaking) the holy grail of nebulous shite which, once posted on t’interweb will, miraculously provoke the ‘big conversation’ and, equally miraculously, sell some branded nonsense. The problem, however, is that no-one knows what ‘content’ actually is – and, trust me, spending too much time thinking about it will result in a ‘Zen and The Art of Motorcycle Maintenance’ moment, because it doesn’t really exist. Content is really (and very simply) all the stuff you probably had before – video, brochures, boilerplates, messages, Q&A, position statements – all the stuff that you needed to communicate effectively, and which simply needs to be re-packaged (or not) for the medium.

Problem is that somewhere along the line, as the hysteria around social media built, it was decided that ‘content’ was something that was more than the sum, or the essence, of what already existed and was, in fact a completely new thing. (The closest I can get to it is Unobtainium in ‘Avatar’ and we know what a distasteful pile of greying, unwashed y-fronts that was.) It’s a new medium, said the snake-oil salesmen, corporate hippies and purveyors of digital voodoo, and therefore it needs a new type of ‘content’. And so the concept of ‘content’ passed into modern folklore – and became something that everyone had heard about and no-one understood. Special delivery – another set of undergarments for the Emperor!

(Of course, I’m actually behind the curve with this diatribe because, just as the smarter amongst us are finally beginning to realise that social media are not new media, but simply the old media delivered differently, and that the rules by which we played with old media are the same rules by which we must play with new media, and that Twitter is not, in actual fact, a good message delivery system, so those same smarter amongst us are also realising that social media cannot be leveraged as sales and marketing tools. And thus the concept of miracle ‘content’ is redundant before it even got on the job.)

Anyway – here is some content. This is the sort of content that makes the internet go round. Or square. Or long and thin and squiggly. Whatever shape the internet is. This is the sort of content that defines content. Some may find it funny. Others stupid. But I think we can all agree that it is ‘content’.

And no, I do not now wish to rush out and buy a cat. No matter what brand of cat.

Social Media vs Investor Relations

This post (from IR WebReport – thanks to them, looks like a good site) just underlines for me everything that’s so, so wrong about the use of social media for commercial purposes.

It’s basically an examination of companies with Twitter feeds (or streams or whatever you call them) and how they use them to communicate results announcements. The author expresses some surprise and irritation that some of these benighted corporates fail to announce their results on Twitter at the same time as they do through other (dare I say it) more traditional media.

To which I have two reactions:

  • Of course they’re not using Twitter in the same way that they’re using other, more traditional, channels. Twitter is a gimmick. Oh – and 140 characters doesn’t leave much room for the Chairman’s statement
  • No serious analyst is relying on Twitter as his/her sole source of information about the companies on his/her beat. Those that are, I would suggest, are not looking at glittering careers

Twitter. Useless. Get over it.

Oh. And stop trying to shoehorn Twitter (or any social medium) into areas where it simply a) doesn’t work and b) isn’t relevant.

Thanks!

Oi! Facebook! No!

It is hard to type, blog snorkellers mine, with your head in your hands and your eyes clouded by roiling waves of despair.

What gives, the more solicitous of you (I am sure) will want to know. Well, since you asked, it’s this. ‘This’, for those of you who have an issue wid da clickety-boo and don’t want their screen cluttered up with too many windows (oooo – we might lose track of what’s open and be surprised later and that would NEVER do), is a link to Metro, a UK-based free morning paper. A bit gossipy, a bit sensational, maybe even a little lightweight – but influential, no doubt. I don’t know what the circulation is (and if you’re that interested, you can go find out for yourselves) but it’s a lot. No-one turns down a free paper.

(Apart from fusty old codgers who insist on paying for The Thunderer. Oh, and social workers who couldn’t live without their morning lean-to-the-left from The Guardian. And, of course, Middle England, which wouldn’t be Middle England without being constantly whipped into a frenzy of mindless bigotry, casual racism and general outrage by the super, soaraway Daily Mail. Apart from them.)

Anyway – and the link to Metro’s website doesn’t do any sort of justice to the full horror of this – this morning’s front page feature was all about Facebook reaching 500m users. And lots of little ‘factoids’ (26m users in Britain – that’s a third of the population!) and some mealy-mouthed motherhood statements from the boy-demon, Mark Zuckerberg.

C’mon, bloggy people – what’s wrong with this picture?

  • It’s not news – it merely provides a seal of approval for people’s grubby obsession wid da ‘book
  • OK, it could be argued that it IS news – populist, describing a global phenomenon, huge numbers, societal step-change etc etc – but I always thought there had to be two sides to news. Where’s the counter-argument? The nearest we get to it is a nod to the fact that Facebook doesn’t make a profit, and that Azrael Zuckerberg may have to give a slice of his horrible action to some guy he had a contract with some time ago. (And you wouldnae want to read the small print on THAT contract, mark my words)
  • Where does the data come from? Oooooh, ooooh, oooooh! Let me guess! Facebook?
  • Not even a nod to the fact that only a proportion of those registered Facebookians are actually active
  • No nod to the trend for people to create Facebook accounts for their pets
  • No nod to the exceptionally poor nature of the bulk of the content
  • And certainly no recognition of the possibility that serious Facebookists (most likely, I wouldn’t want to be quoted on this) have serious issues of a rather disturbing nature

If you don’t believe me – or if you simply want to marvel at the random fuckwittery that is the bulk of Facebook, have a quick shufti at this. This is Failbook. Mostly shit, occasionally jaw-droppingly, buttock-clenchingly awful.

Anyway, the good news is that this undoubtedly heralds the start of the silly season. Yes, dear communications specialists everywhere, it is time to kick back, dust off the really stupid ideas that wouldn’t stand a chance at any other time of the year, and get filling those empty column inches!

Good luck to you all!

Paddling in Twitter

Why am I paddling in Twitter, dear blog snorkellers? Because it is irredeemably shallow, that’s why. Why is it irredeemably shallow, then? Because you cannot express anything of any value in 140 characters.

The fundamental truth of this is beautifully illustrated by the current horoscopes featured on satirical British website thedailymash.co.uk, which you can find here. For the hard of clicking, I reproduce the entry under ‘Leo’:

“Leo (23 JUL-22 AUG)
It’s a shame Twitter restricts me to 140 characters, because that’s not even close to being enough for me to truly express how much of a cu”

So I thought about this, and stuck a couple of pins in t’interweb. What follows are some musings of great men, as they would have been if the poor blokes had had to communicate through da Tweet.

“To be, or not to be – that is the question: whether ’tis nobler in the mind to suffer the slings and arrows of outrageous fortune or to take”

“I am happy to join with you today in what will go down in history as the greatest demonstration for freedom in the history of our nation. Fi”

“It was the best of times, it was the worst of times; it was the age of wisdom, it was the age of foolishness; it was the epoch of belief, it”

“Load up on guns Bring your friends It’s fun to lose and to pretend She’s overborne and self-assured Oh no, I know a dirty word Hello, hello,”

Is it any wonder that despite Tweet-ups and Tweet-ins, Tweet-mobs and Tweet -nights, the service remains little more than the 21st century equivalent of “hello? hello! Yeah! I’m on the train!”

Rubbish.

Googly I

 Been a while, blog snorkellers mine, been a while.

Frankly, this blog has turned into my foamy-mouthed rantings about the eville that is social media and, d’you know what, it’s becoming difficult to find anything new to write.

Why? Because I’m not a geeky techy, I’m a communicator. I do not hang around in the kitchen of the internet’s big social media party, discussing the tiny changes that social media keep making to themselves, nor the wholly spurious increases in fans and clicks, nor the fact that 52.673% of businesses run by hippies believe that social media will, eventually, replace God.

And unless you choose to rummage through this morass of soiled underwear, you have to accept the truth that nothing has actually changed in the year or so that I’ve been gracing the web with my musings. The evangelists are still evangelising, the fools are still fooling around, the inappropriateness is still inappropriate, the naysayers are still naysaying – but nothing has actually changed.

Social media are still what they are – and the communications and marketing community are still trying to work out how to leverage them. Anyway, today I come across this – which is a post from the Digital Brand Expressions Blog (thank you) musing on the possibility that Google may be planning to have another foray into the social media space with something that may, or may not, be called ‘Google Me’. Obviously, I think they’ve missed a trick here – ‘Googly I’ would be so much better, or Google U, which could then become Googlez Vous in French and Et Tu Google for the small Swiss community that still insists on speaking Latin.

Anyway (again), just a couple of thoughts on the back of this article:

1) It’s probably too late for choice. You’re either on Facebook, or you’re not. And if you are – well, you are (obviously) and if you’re not, I think it’s unlikely that you’ll suddenly throw your privacy away and embrace the sharing of drunken photographs simply because that nice Mr Google has provided a new medium for you to use.

2) If Facebook was going to launch a search engine, it would have done it by now. Let’s face it, a share of Google’s $23bn annual profit (revenue? not sure) is not to be sneered at. I can only think that either they can’t, or that they’ve decided it’s not worth the effort. And, simply because Facebook doesn’t make any money currently, I’m forced to believe that they haven’t the capability to create an algorithm that would approximate Google’s. (If indeed algorithm is the right expression for the magic mushroom of code that allows Google to hallucinate all the stuff that people want to view.)

So. I’d hazard that Google won’t be able to invade Facebook’s space and vice-versa. So, once again, nothing has changed.

See you in another couple of months – supposing anything actually moves on.

Kirk out.

Talking Sense About Social Media

Today, lovely blog snorkellers mine, I’m going to get all volte face on your asses.

Today, I would like to say that I am prepared to accept that social media can be a force for good – in a commercial communications, sales and marketing context. I am prepared to go as far as to say that interacting with them might even add measurable value to the bottom line of a company, brand or organisation. In short, I am ready to say that such a company, brand or organisation should have a social media strategy in place to capitalise on the opportunities that social media present.

The one thing that I am waiting for, in order to make my conversion complete, is some proof that all of this is – in fact – correct. Suffice it to say that in the course of a recent conversation, I was given hope that at least one organisation is actually measuring and evaluating the ROI of its social media strategy. If this is the case, and the results speak for themselves, then I will be a convert. I look forward to sharing more with you.

In the meantime – if anyone already has concrete examples of tangible ROI delivered by social media activity, then I would be genuinely fascinated to hear them.

In the meantime (2), I would like to draw your attention to this. It is a collection of ‘insights from a lively morning panel discussion’ entitled ‘Social Media For Corporates – essential channel or unecessary distraction’, which was held by CorpComms magazine and was a Precise.exchange.

Please, lazy, lazy blog snorkellers, do clickery on the link, and read the comments of Peter Morgan, Director of Communications, Rolls Royce. A case of genuine insght, cutting through the quagmire with the laser scalpel of clarity, or one of old dogs not being able to get their heads around new tricks? I leave it to you to decide.

(Personally, I agree with him wholeheartedly.)

Embrace Social Media Or Die! (Part The Third)

Oooh! Oooooh! Oooooh! (Imagine small child at back of classroom waving hand in air.)

And another thing. Yesterday, I passed comment on the flimsy gibberings of Erik Qualman, social media snake-oil salesman to the shiny-object obsessed masses, the man behind socialnomics.net, and the author of this piece – statistics about social media that supposedly build a case for its here-to-stayness and its centrality to all that is good and clean.

Anyways, cutting a story short, something was niggling at me. I re-read my post. I remembered why it is that I’m not a social media fan. It’s not because I deny its existence (as I was once accused of doing), nor that I have anything against it per se. No – it’s simply because I’m a career communicator, and I believe that all marketing, communications and sales activity should have a measurable ROI and a demonstrable impact on the bottom line – which social media (in the context of sales, marketing and communication) does not.

So I re-examined Mr Qualman’s list with this in mind. His list of 42 points (go and check it out for yourself, you lazy blog snorkeller). I wanted to see how many of his 42 statistics, claims and exhortations actually had a bearing on the use of social media for commercial ends.

And the answer is 12. Yes, 12 out of 42 – and even those do not have a direct impact on the formulation of a commercially-focused, measurable social media strategy, aimed at delivering bottom-line impact. The other thirty are, variously, meaningless statistics, empty statements and trite irrelevancies.

How did I come across this horsesh*t in the first place? Because a contact of mine, who is slightly more forgiving of the whole social media mojambo, circulated it. Implying that quite a few people are circulating it and more than a few are using it to justify the time, resource and budget that they have convinced their employers/clients to put behind this whole box of smoke and mirrors.

I don’t have to tell you – right-thinking snorkeller that you are – how toxic this is.