Those of you who – like me – thought ‘kids – how difficult can it be?’ and then went and got yourself a handful, will most likely be familiar with the film classic ‘Kung Fu Panda’ (2008). And I’m not kidding – it is a classic. Those of you who haven’t got kids, and haven’t seen it – stop what you’re doing right now, hie thee to Netflix with alacrity, sit back and enjoy.
So, having just done you a big favour (no worries, you can – as the Americans would have it – get me back later) I am going to reveal a big truth that will benefit us all. (Yes, it’s in Kung Fu Panda. I’ve not gone all Barry Norman on your collective ass not to make a point.)
It comes when Po (the eponymous panda) is running away from his destiny because he doesn’t understand the scroll of the Dragon Warrior. (See? I told you. Brilliant.) His adoptive father is a duck called Mr Ping, a noodle chef, who shares with him the secret of his famous Secret Ingredient Soup.
“The secret ingredient is…..nothing!……There is no secret ingredient.” At which point Po has an epiphany, which is explained, for an audience that is probably quite young and still slightly hard of thinking, when Mr Ping continues “to make something special, you just have to believe it’s special”.
Which brings me to my point. I don’t for one moment believe social media is special, but I am realising that there is no secret ingredient. And, of course, this has been the problem all along – why otherwise sane companies have chucked endless resource at social media (talking to an airline recently – 130 people on their social media team – think about that for a second or two), why organisations with no revenue-generation model are suddenly worth billions and why social media gurus are the rock stars des nos jours. (Probably a bit of an exaggeration, but you know what I mean.)
A mass breakout of Shiny Object Syndrome caused – and still causes – many to believe that social media are special in some way. And as Mr Ping said, the belief is enough to gloss over the inherent non-specialness. Worse, like Mr Ping’s Secret lngredient Soup – only were I to use a food-based metaphor for social media, it would be Secret Ingredient Tripe ‘n’ Onions – it has been assumed that there is, in fact, a secret ingredient. Something that’s not unakin to the philosopher’s stone of ‘virality’.
And, clearly, while these assumptions still hold sway, you average social media guru can get away with charging over £400 for – I kid you not – a Pinterest Marketing Masterclass. (I’m talking about you, Social Media Advance, of London EC2.)
But there is no secret ingredient. The same stuff that has always counted, still counts. There are still about five elements that will make your narrative a story. A picture will still do its business with a thousand words. The difference is that if the social audience like what they’ve seen, they’ll share it virtually, rather than really chatting to their mates about it down the pub.
But that’s it. You don’t need content prepared especially for social, on the basis that it’s somehow different. You don’t need distinct strategies. You don’t need gurus. You don’t need hundreds of people. You do need great customer service and unique product proposition – ‘twas ever thus – and, if you’re going to take part, you should be readily available to respond.
There is, of course, one secret thing about social.
It’s a new class of data called “social data” which are data that people create when they use social platforms like Facebook, Pinterest or LinkedIn – their likes, pins, favourites, retweets, status messages, the content of those messages and the people we are friends with.
Needless to say, I doubt you’ve given anyone permission to gather this data – but they’re mining it anyway.