And I find myself experiencing an echo of the dilemma that faced Nigel Tufnel and David St Hubbins (St Hubbins – the patron saint of quality footwear) in that meisterwerk of the filmmakers’ oeuvre ‘This is Spinal Tap’, when I read this:
This – and I simply had to scan it, to display it in all its awfulness/brilliance – is taken from the Metro, an ubiquitous free morning paper of no renown whatever, that recycles news from the papers of the day before, although occasionally breaking an overnighter, its sole purpose being to occupy the dreary commute of (and here it gets interesting) literally hundreds of thousands of drone workers, every single day. This is an extraordinarily influential organ – getting people on their way to work, just as their brains are gunning up through the gears to their normal default velocity of barely-controlled-fury miles an hour.
Which makes this work of genius/idiocy all the more concerning. Someone might take it seriously. It’s printed on the business pages. Someone vaguely influential might read it before their inbuilt b*ll*cks detector has properly come on-line. Someone might take these ideas away and try and do something with them. Someone might – heaven forbid – promulgate the teachings of this clown Taylor. (Yes, it may, indeed, be a fine line between stupid and clever, but I have made my decision. I do not feel that David Taylor of 2010Media has come anywhere near crossing it. This is not his Rubicon. He is stuck in Stupidstan and has no means of getting to Cleverica.)
Where to start? No, David, social media are not specialist marketing tools. This has been amply demonstrated by the failures of massive companies like Pepsi, and Ford, and Dell to make any real correlation between social media and sales, and to create any meaningful revenue streams from social media. The only people who claim that social media are marketing tools are the charlatans that prey on the unwary and the foolish, selling the modern-day equivalent of charms and amulets guaranteed to turn base metal into gold and animate the inanimate. Are you a charlatan, David?
The point is, actually, well-made – if you’re having a conversation with a customer, then you don’t leave it to the work-experience lad to conduct that conversation, or decide what to say. But it’s a statement of the bleeding obvious. What’s dangerous is the assumption that you might ‘want your Twitter feed to sing and your Facebook page to be well(sic)liked’, implying that you somehow are obliged to have both of those items. Guess what? You’re not. You don’t have to use either of these media – it won’t make a blind bit of difference. Sure, there are some companies and brands that might wish to consider using social media as additional communications tools, and might be advised to, but for them somehow to be obligatory is nonsense.
And finally, if you want to be taken seriously, then have an eye to your own brand and corporate reputation. Just because you’re called Taylor, David, doesn’t mean that you should, or that you have to, have an alliterative title. Is your Twitter feed entitled @Taylor’sTwats? I suspect it isn’t. But ‘Taylor’s Titbits (fnaar fnaar) with David Taylor’ is arguably as close as you’re going to get.