This post – the latest in an occasional series about crisis management, the importance of having a plan and what you should think about when creating a plan – was to have been about social media, its place in the anatomy of a crisis, and how your social media policy (you do have one, don’t you?) should have strong links and cross-reference with your crisis management plan. I promise faithfully that I will post with my thoughts, but in the meantime, have a look at:
It’s long, but it’s definitely worth the read, and it makes all sorts of interesting points, which anyone thinking about crises should be bearing in mind.
Enjoy.
thewordmonger 